Terms and Conditions

1. Definitions

In these Terms and Conditions, the following terms have the meanings set out below:

• "Agreement" — the contract between eFinance and the Customer, formed upon payment of the applicable charges.
• "Provider" / "eFinance" — Electronic Finance OÜ, a company registered in Estonia (registration no. 11254843), with its registered office at Tornimäe tn 5, 10145 Tallinn, Estonia.
• "Customer" — any natural or legal person who purchases or uses services from eFinance.
• "Services" — company registration, accounting, VAT/OSS compliance, business address, mailbox, contact person, licensing support, and other services offered by eFinance.
• "Charges" — fees payable for Services, as specified in the applicable service order or price list.

2. Service Ordering

Services may be ordered via the eFinance website or directly by contacting our team. To place an order you must be at least 18 years of age and, where applicable, hold a valid Estonian digital identity or equivalent means of identification.

The Agreement is deemed concluded once the applicable Charges have been paid and the Provider has confirmed acceptance of the order in writing (including by email). eFinance reserves the right to decline any order without stating reasons.

3. Eligibility and Restricted Persons

In accordance with applicable anti-money laundering and counter-terrorism financing legislation, eFinance does not provide services to:

• Politically exposed persons (PEPs), their family members, or close associates;
• Individuals or entities appearing on EU, UN, OFAC, or other applicable sanctions lists;
• Persons whose activities are prohibited under Estonian or European Union law.

eFinance applies know-your-customer (KYC) and customer due diligence (CDD) procedures as required by the Estonian Money Laundering and Terrorist Financing Prevention Act.

4. Service-Specific Terms

4.1 Company Registration

eFinance will submit the company registration application on the Customer's behalf. This is a one-time service. eFinance is not responsible for rejections by the Estonian Business Register or delays caused by public authorities.

4.2 Bank Account Opening Assistance

eFinance will prepare and submit the application on the Customer's behalf. eFinance is not responsible for the bank's decision to approve or decline the application, nor for any delays in the bank's review process.

4.3 Business Address, Mailbox and Contact Person Services

These services require ongoing KYC compliance. Physical mail is processed on Estonian business days within 24–48 hours of receipt. Mail items are stored for a maximum of 30 days; items not collected or forwarded within this period may be destroyed. eFinance is not liable for loss or damage to mail items caused by third-party postal or courier services.

4.4 Accounting Services

Accounting services are provided on the basis of information supplied by the Customer. The Customer is responsible for the accuracy, completeness and timeliness of all documents and data provided. eFinance accepts no liability for errors arising from incomplete or incorrect information supplied by the Customer.

4.5 VAT / OSS Registration and Compliance

eFinance will assist with VAT and OSS registration and filing based on the data provided by the Customer. The Customer remains solely responsible for the underlying accuracy of transaction data and for compliance with any tax authority decisions.

5. Charges and Payment

All Charges are stated exclusive of VAT unless otherwise indicated. VAT is applied at the applicable Estonian rate where required by law.

Invoices are issued monthly or as otherwise agreed. Payment is due within 14 calendar days of the invoice date unless otherwise specified.

Late payments accrue interest at 8% of the overdue amount per month from the due date until full payment is received. eFinance reserves the right to suspend services where payment is overdue by more than 30 days.

6. Limitation of Liability

eFinance's total liability to the Customer for any claim arising out of or in connection with the Agreement shall not exceed the total Charges paid by the Customer in the three months preceding the event giving rise to the claim.

eFinance shall not be liable for indirect, special, incidental or consequential losses, including loss of profit, loss of business, or loss of data, even if advised of the possibility of such losses.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any other liability that cannot be excluded by law.

7. Termination

Either party may terminate an ongoing service agreement by giving two months' written notice. Notice may be given by email to the contact addresses on file.

eFinance may terminate the Agreement with immediate effect if: (a) the Customer commits a material breach and fails to remedy it within 14 days of written notice; (b) the Customer becomes insolvent or enters insolvency proceedings; or (c) continued provision of services would violate applicable law.

Where the Customer terminates an agreement without cause before the agreed minimum term, a termination fee of up to three monthly Charges may apply, as specified in the applicable service order.

8. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Estonia. Any disputes arising out of or in connection with this Agreement that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of Harju County Court (Harju Maakohus), Estonia.

9. Contact and Complaints

For questions, complaints, or notices relating to these Terms, please contact us:

• Contact: Send us a message
• Address: Electronic Finance OÜ, Tornimäe tn 5, 10145 Tallinn, Estonia
• Business hours: Monday–Friday, 09:00–17:00 (EET/EEST)

We aim to respond to all complaints within 5 business days.